How much is it to get someone out today?
We understand your time is valuable. Because we are nuts about our customers, we will always provide you with a Straight Forward price with financing options BEFORE the work begins. We want you to be prepared with all the expectations of costs and services that will be performed. As a client, you only need to pay a small service fee to get our technicians to your home.
When you call us for same-day services, we will send our fully-trained, experienced technicians to your home in our trucks known as “Warehouse on Wheels.” These trucks are fully-equipped with 1000s of plumbing, heating, and cooling system parts and equipment needed to make repairs or replacements on the spot. Unless the problem is unusual, we can tackle the repair right away. This will save you time, money, and hassle.
Before we perform any repairs or replacements, we perform a thorough inspection to evaluate the problem and spend time with you to understand the full scope of the issue. We will educate on on the proper procedure we will take to resolve the issue so that you are comfortable with
What is your hourly rate?
At Capital Plumbing & Heating, we do not charge by the hour. Our technicians use our Straight Forward Pricing Guide to provide honesty and transparency with every job. Our guide outlines the total investment required to assist you with any problems we may encounter on your job. This approach to pricing has helped thousands of clients with our system and pricing structure.
When you work with us, you can expect no surprises. You have full understanding of all your options and commitment before the work starts. Our team will work with you to decide what is best for you, your plumbing concerns, your budget, and your home.
Why don’t you charge per hour?
Our Straight Forward Pricing Guide puts the customer first. We take pride in our commitment to customer service and skilled workmanship with each and every job. At Capital Plumbing & Heating, we have honed our approach to plumbing services by streamlining our operations so we can provide reliable, experienced technicians at every jobsite, equipped with an organized and well-stocked vehicle.
Clients love our Straight Forward Pricing Guide™. We want our clients to have the best possible experience because let’s face it, advertising is expensive. We want our clients to use us again and again. This saves us money on advertising and allows us to get to work with people we know again and again. The only way to do that is to exceed your expectations. When companies charge by the hour our clients never know what they are in for to get a repair done until the very end. They are often unable to make the best (or often any) decisions as to the best option for their home. With Straight Forward Pricing™ there is no “milking of hours” or unnecessary trips which the client ends up paying for. Our clients have all the options are presented before work begins. With our Straight Forward Pricing™ the onus of being efficient falls onto our shoulders. The client agrees to the investment which is all printed in our Pricing Guide that we are more than happy to share with our clients.
We leave our customers wowed by our job performance and approach to each plumbing and heating service we provide, keeping people coming back for more. This saves you from those billed hourly charges caused by inefficient job practices or unskilled technicians. With Straight Forward Pricing™ we are always investing in training and being efficient so you know you are not paying by the hour for someone who is not good at their craft.
Why do you charge a service fee?
The majority of other companies will charge their customers travel time. This by-the-hour charge is the time it takes to drive to and from your home, and this can vary depending on whose driving.
When you choose Capital Plumbing & Heating, we use a service fee to provide you with clear, upfront pricing. You invest in a set service fee no matter how long it takes to get your home, how long it takes to evaluate your issues, and how long it takes to educate you on the options.
With this upfront pricing, there are no hidden costs!
What is your overtime rate?
We do not charge an overtime rate! Our Straight Forward Pricing Guide does not change after the fact. Our upfront pricing is honest and reliable - just like our technicians. We understand that plumbing and heating issues arise in inconvenient times, and we do not fault our customers for these problems!
You may notice a slight change in the initial service fee on the weekends to keep experienced technicians on staff, ready to tackle your problems. The repairs, which are the largest cost to you, will not change no matter what time you call. It’s time to stop worrying about those high overtime rates charged at many companies and choose Capital Plumbing & Heating for your needs.
