Customers Reviews
At Capital Plumbing & Heating, we’re nuts about our customers!
We are one of the few full-service plumbing and heating companies out there, and we put the customer first – always. We think we are the best in the business, and our customers agree!
Let’s see what they have to say about their experience with us.
Facebook Reviews
Facebook Ratings & Reviews for Capital Plumbing
As always Capital was quick and professional in responding to my call. My water boiler malfunctioned and they came out the same day and had me back to hot showers in no time at a very reasonable price. Kevin was extremely friendly, explained everything that he was doing and answered all my questions. Why would anyone use another plumbing company when you have the most friendly, reliable and reasonably priced at Capital?
Marco Goncalves
Had a great experience with capital plumbing. Their technician Kevin was very knowledgeable and even took the time to tell my why they they had to place piping in certain areas vs others and showed me how to use the new thermostat. He kept the work space clean and did a great job installing my new furnace. I have had no issues and recommend him; he is fast and efficient.
Victoria Symanczyk
Awesome service, gentlemen were there most of the day doing some updating plumbing & furnace work. Very personal, friendly, trustworthy individuals. Felt comfortable with them in our home. Highly recommend! Great experience. Andrew & Kane, the BEST!! Thank-you!
Sharon Beaudry
Jeff was here and did all the checks as well as checked everything else, everything was done, he did it professionally, he’s great and I hope to see him here again next year. Thank you
Gerald Rutar
The service was perfect, Andrew and Daniel were very knowledgeable, they explained everything. They did a good job and were very accurate, and very honest. I will continue using your services and will tell everybody how good your company is. Thank you very much for your business.
Lana Jokovski
Google Reviews
Facebook Ratings & Reviews for Capital Plumbing
Excellent on all components of a service call! Jesse was great as usual and got the repair completed with the greatest amount of thoroughness and pride. I am very happy I took membership of your loyalty client club. We look forward to our future encounters with Capital.
Mike Choloniwsky
Google Reviews
Friendly, informative, and overall a pleasure to deal with Chris. Capital Plumbing unfortunately has a $99 show up fee, understandable, and I did not compare prices so will not attest to that but they showed up within 24 hours when a lot of others said within a week.
I used Capital Plumbing at my old residence. They were the best then and still continue to be today. I knew when I called for service for my new place I would definitely get the same service. I was right and they didn’t disappoint. The technician was excellent. The lady that answered the phone was the best customer service representative I have ever talk to. They are very lucky to have such a great representative for their company answer the phone. It all starts with the phone call. I would 100% recommend this company to everyone
(Updated from 1 to 3 stars) They eventually did the work they said they would do but:- they didn’t do the work the first time they came- I had to call them six times to get them to finally listen and come back without charging me even more- the tech complained to my wife that the job was underquoted (even though the quote was given on site after a thorough examination of our system)- I have no way of checking whether he did a good job or rushed through it because he thought we weren’t paying enoughI give 3 stars because the job was eventually completed but I had to hound them and argue to get them to do the job they originally agreed to for the price they quoted. If you want the full story, read on.I asked them to come give me a quote for a water softener and descaling - they originally told me it would be a free quote and then tried to change that to be $100 for a “service call”, which I had to argue to avoid.The tech was friendly and helpful, so I agreed to do the descaling for about $500. After maybe 45 minutes he said he couldn’t do the descaling because he didn’t know if the unit was designed to be descaled, and he admitted he didn’t really do anything for me. He charged me a reduced price but still over $250, and I didn’t think I had any choice. After he left I called the boiler manufacturer and within 10 minutes found out it should be descaled.It took two weeks of me calling over and over, speaking to different receptionists and hearing various reasons they couldn’t do it yet or couldn’t confirm a price and then they would just stop calling me back. Finally I was told I would have to pay the full original price on top of what I already paid. I said that was unacceptable because all I am asking is for them to do what they originally said they would do and I am willing to pay the difference.I was told a manager would reach out to me to discuss. Mid afternoon I called again and was told he had just stepped out but would call as soon as he got back. Finally the next morning he called back and agreed to do what I was asking, and a tech came the next week. The tech was at our house for about 1.5 hours and complained that we were underquoted but still honoured the price.
Second time I’ve used Capital Plumbing because first experience was fantastic as was my current experience. Dave is very knowledgeable and explained everything. Explained the cost process before picking up a part. Will be definitely requesting Dave when needed in the future. Thank you so much.
Dave and the team were great! I had an issue with my in-floor heating and they were easy to schedule, on time to the appointment and very pleasant!They even returned on a courtesy after my initial appointment to validate everything was working. Thank you!!
