Customers Reviews
At Capital Plumbing & Heating, we’re nuts about our customers!
We are one of the few full-service plumbing and heating companies out there, and we put the customer first – always. We think we are the best in the business, and our customers agree!
Let’s see what they have to say about their experience with us.
Facebook Reviews
Facebook Ratings & Reviews for Capital Plumbing
As always Capital was quick and professional in responding to my call. My water boiler malfunctioned and they came out the same day and had me back to hot showers in no time at a very reasonable price. Kevin was extremely friendly, explained everything that he was doing and answered all my questions. Why would anyone use another plumbing company when you have the most friendly, reliable and reasonably priced at Capital?
Marco Goncalves
Had a great experience with capital plumbing. Their technician Kevin was very knowledgeable and even took the time to tell my why they they had to place piping in certain areas vs others and showed me how to use the new thermostat. He kept the work space clean and did a great job installing my new furnace. I have had no issues and recommend him; he is fast and efficient.
Victoria Symanczyk
Awesome service, gentlemen were there most of the day doing some updating plumbing & furnace work. Very personal, friendly, trustworthy individuals. Felt comfortable with them in our home. Highly recommend! Great experience. Andrew & Kane, the BEST!! Thank-you!
Sharon Beaudry
Jeff was here and did all the checks as well as checked everything else, everything was done, he did it professionally, he’s great and I hope to see him here again next year. Thank you
Gerald Rutar
The service was perfect, Andrew and Daniel were very knowledgeable, they explained everything. They did a good job and were very accurate, and very honest. I will continue using your services and will tell everybody how good your company is. Thank you very much for your business.
Lana Jokovski
Google Reviews
Facebook Ratings & Reviews for Capital Plumbing
Excellent on all components of a service call! Jesse was great as usual and got the repair completed with the greatest amount of thoroughness and pride. I am very happy I took membership of your loyalty client club. We look forward to our future encounters with Capital.
Mike Choloniwsky
Google Reviews
Our furnace repair was done promptly and with professionalism that surpassed my expectations. Thank you capital plumbing and thank you, Kevin
Really impressed with Capital Plumbing. Matt and Dom were polite and professional. They did a great job fixing our shower hose and drain. We will definitely use them again!
Kevin was great! Very thorough and knowledgeable regarding HVAC. Also friendly and professional.
Capital plumbing gives off the air of a caring committed team who care about quality service.
Capital plumbing gives off the air of a caring committed team who care about quality service.
Darren was very efficient and patient. He did a very good job and double checked to make sure there were no leaks.
March 2020
Kevin and Tom did an excellent job at my moms house checking her furnace, doing safety checks and installing a new faucet and shower head in the main washroom. They double checked everything and made sure they did everything properly.
Kevin was very efficient and did an excellent job. He double checked things and made sure everything was done properly. I have had Kevin at my moms house and at my house. He is always very pleasant and competent. During this Covid 19 he was very respectful of my elderly mom and reassuring that everything was going to be done properly.
November 10,2020
Tom was able to unblock the kitchen tap after a new hot water tank was replaced. He worked diligently and cleaned out the line. He installed a new pump and flap in the main washroom so that it would substantially reduce the water bill as it was leaking. He was very patient and thorough. He cleaned up every place he was and wore a mask to ensure safety protocols which was appreciated.
April 25,2022
Jesse and Scott did a all around check of my house and furnace. They replaced the anode rod in my hot water tank, flushed the tank, installed shut off valves because of my toilet leak and new humidifier pads. At my mom’s house they installed a new toilet and bathroom tap. The toilet was constantly running causing an increase in the water bill. Both men worked diligently and efficiently. Both were very pleasant and on task to get the work done.
March 2020
Kevin and Tom did an excellent job at my moms house checking her furnace, doing safety checks and installing a new faucet and shower head in the main washroom. They double checked everything and made sure they did everything properly.
Kevin was very efficient and did an excellent job. He double checked things and made sure everything was done properly. I have had Kevin at my moms house and at my house. He is always very pleasant and competent. During this Covid 19 he was very respectful of my elderly mom and reassuring that everything was going to be done properly.
November 10,2020
Tom was able to unblock the kitchen tap after a new hot water tank was replaced. He worked diligently and cleaned out the line. He installed a new pump and flap in the main washroom so that it would substantially reduce the water bill as it was leaking. He was very patient and thorough. He cleaned up every place he was and wore a mask to ensure safety protocols which was appreciated.
April 25,2022
Jesse and Scott did a all around check of my house and furnace. They replaced the anode rod in my hot water tank, flushed the tank, installed shut off valves because of my toilet leak and new humidifier pads. At my mom’s house they installed a new toilet and bathroom tap. The toilet was constantly running causing an increase in the water bill. Both men worked diligently and efficiently. Both were very pleasant and on task to get the work done.
Sources out possible reasons why water lines were freezing in the winter. Braydon did a great job!
Vince is very thorough and explains exactly what needs doing, how much it will cost, and the time required. He is an excellent technician and a credit to your company.
Matt was friendly, polite and most importantly very knowledgable about the products in our home. He took the time to explore the issue and make sure everything was corrected.
He was very friendly and polite and was most willing to help in any way.
Great service.
He was very friendly and polite and was most willing to help in any way.
Great service.
As always reps from Capital Plumbing & Heating were professional, capable and efficient. This is the first time Matt and Eric have been and we are very pleased with their work. Thank you.
Great and efficient service! My new go to for all my plumbing needs. Thank you Capital Plumbing for coming to the rescue.
Professional and courteous service provided by Braydon in replacing the hot water tank. Will use this company in the future.
Did an outstanding service with Carlo. Could not completely solve the issue but made sure it would be resolved with further assistance.The following day. Problem solved with in minute’s. Matt and Dave are a pleasure to work withh
Capital plumbing did a great job for us (matt). Much better experience than the last plumbing company we dealt with. Thanks Matt!
I’ve been a customer for years. Dave does my annual inspection/maintenance. He is very knowledgeable, professional, and teaches me about what he’s doing. 10/10
Excellent service! Fast and competent. Very friendly and knowledgable. Full stars!!! Dave in particular was outstanding.
We have been customers for eight years and would not consider using anyone else for our furnace, plumbing maintenance. Everything is explained on what service is required and options. Nothing is forced on you but rather priorities are given and you make your choices. Great service with personable and qualified technicians.
Braydon was great very courteous and knowledgeable. Thank you for coming out to the house.
Chris arrived early for the scheduled service appointment which is virtually unheard of. He provided a thorough explanation of the problems to fix and addressed them promptly and efficiently. Most highly recommended!
Dave and Eric were extremely efficient, friendly and did an amazing job! They replaced a basement toilet, garden hose bib and repaired a leaking tub faucet in our 1950s. Would highly recommend and definitely use again 🙂
Vince and Carlos did a great job replacing our furnace. They were polite and explained the equipment well
An efficient appointment that solved our issue, with prompt service. Thank you!
Matt was assigned to diagnose and repair our Air Conditioning after it failed following a power outage. Because of the various electronic boards involved, the problem was a difficult one. However, Matt stuck with it and went far above and well beyond to ensure the problem got solved, which it was. Throughout the entire process, Matt was a true professional, staying positive and systemically working through the various challenges the repair posed. He was friendly and courteous, his concern for the customer and his desire to provide the very best service shining through all the way from beginning to end. I would unhesitatingly recommend Matt to any customer and will ask for him should I have any other issues. Thank You Matt!
Dave from Capital Plumbing was so friendly, fast and professional. Excellent response time and work. Great Job!
Dave came to take a look at our furnace and he was so great to deal with. Extremely knowledgeable and explained things in an easy to understand way. I would highly recommend Capital!
Chris was fantastic. He is professional and knowledgeable. Very satisfied with the service.
Chris was friendly and professional, and did a thorough assessment of our home for AC installation. He was knowledgeable and informative, providing detailed explanations and various options for what we needed. Would highly recommend!
Took the time to explain everything about the new air conditioning. Very professional, efficient and fast!
Andrew completed our new toilet installationand was meticulous throughout. His respectful and thoughtful attitude made him a pleasure to deal with!
Great technician! Dave has been helping me with plumbing issues in the past and now we are tackling my 25 year old A/C unit
Dave (and his partner) were awesome. Very knowledgeable and friendly guys. Thanks
The HVAC man Dave came out promptly and recharged my 18 year old system to keep it running this summer. Much appreciated in this heat.
Chris was wonderful. Friendly, knowledgeable and honest. Will be a return customer.
We were having problems with our air conditioner and our computerized thermostat… as usual Dave came and fixed the issues quickly and answered all my questions!!
We have had numerous issues with our house and have always used capital plumbing and would never go anywhere else…
We have had numerous issues with our house and have always used capital plumbing and would never go anywhere else…
I made the phone and the same day they were out to deal with my issue of a water leakage by my hot water tank and furnace. Great Job by Kevin - explained all to me. Thank you so much!
Kevin gets 10 stars
Dorothy Briggs
Kevin gets 10 stars
Dorothy Briggs
We have used Capitol plumbing for the last couple of years. We have found both Andrew and Jesse to be excellent service providers.
Had Paul come today and he is a great addition to the team. Thanks for your wonderful service. We had Darren come today for a major sewer clog caused by huge tree roots. Very knowledgable, pleasant and effective in getting this job done. Great service and plumbers here!!
Today, we had Vince to deal with a small leak. Once again a great person to have on your team.
Had Paul come today and he is a great addition to the team. Thanks for your wonderful service. We had Darren come today for a major sewer clog caused by huge tree roots. Very knowledgable, pleasant and effective in getting this job done. Great service and plumbers here!!
Today, we had Vince to deal with a small leak. Once again a great person to have on your team.
Absolutely amazing experience. He truly listens and provides alternative options to fit the budget and if it doesn’t fit, no pressure to push you to do the work. It’s no wonder you have to wait to see Dave but so well worth the wait. Looking forward to him installing the new AC!!!!
Matt G and partner were on time, friendly, very knowledgeable and efficient. I highly recommend this company for the above reasons. They great!
A++ review. Learned lots as well as a homeowner of what to do and what not to do.
Braydon and Carlos were awesome! Once again, they found an item that needed immediate attention and a couple that I can have repaired/replaced in the future. I always learn something new about my home and how it operates. The more we know the better! Customer service is outstanding!
Sadly, Braydon is a Flames fan.....wasn't sure I should let him in, but relented....GO Oilers!
Sadly, Braydon is a Flames fan.....wasn't sure I should let him in, but relented....GO Oilers!
Capital Plumbing is the only plumbing that provided outstanding customer service for a quote. My call was answered immediately and they booked a quote right away, plus did an advance call to let me know they were on the way. I haven’t had work done yet but they are already winning for customer service. They even brought/wore shoe coverings in the house. Impressive and they came highly recommended to me. I could see why.
Thank you Dave. I appreciate your availability today and lessons on the multiple plumbing issues I raised. Goodbye galvanized pipes...got it 🙂
Braydon and Kevin did an excellent job in installing a new hot water tank. They were very helpful and informative in helping us understand the problems with our old water tank. They were also very helpful in connecting our bbq to the natural gas meter. We will definitely have them back for any future plumbing repairs we may need.
Thank you again Capital Plumbing and Heating for coming to help resolve a plumbing issue. Matt and Carlos were great to deal with. Both were friendly, professional, and knowledgeable. I've used Capital multiple times for various plumbing issues and have been pleased with their service every time.
Braydon was extremely knowledgeable of the services offered. I was very impressed with how detailed oriented he was. For each process he explained exactly what will be involved.
Carlos and Kevin were wonderful to work with: very friendly, patient, responsive to questions, and offered proactive advise on the state of our equipment without imposition. Just really a great experience everytime Capital Plumbing technicians come to our home.
Capital Plumbing has been coming to our house for years now, and every time it's truly been a fantastic experience. Whether it's been our furnace or our hot water tank and for this last visit our sump pump I can't thank them enough for fixing the problem. I would like to thank all the staff at Capital for doing such a fantastic job. They will always be my first call. Also big shout out to Dave for dealing with the sump pump today.
I had Capital Plumbing and Heating come out for a malfunctioning furnace today. It was the fourth or fifth time I've called on Capital over the past decade. Once again the service was fantastic. Chris was friendly and capable. He diagnosed the problem quickly and had it up and running again within in a couple of hours. He checked the furnace repeatedly afterward to make it sure it was working. There are lots of things where I don't know who to call, but furnace/AC is not one of them. Highly recommended.
The two Daves were excellent. They took their time, explained everything, provided options and were very pleasant. We could not believe they were able to replace our garburator on the same day, and were neat and tidy with their work. This is the first time we have tried Capital Plumbin and Heating, and will be using the company again. Thanks to both Daves!
Friendly, informative, and overall a pleasure to deal with Chris. Capital Plumbing unfortunately has a $99 show up fee, understandable, and I did not compare prices so will not attest to that but they showed up within 24 hours when a lot of others said within a week.
I used Capital Plumbing at my old residence. They were the best then and still continue to be today. I knew when I called for service for my new place I would definitely get the same service. I was right and they didn’t disappoint. The technician was excellent. The lady that answered the phone was the best customer service representative I have ever talk to. They are very lucky to have such a great representative for their company answer the phone. It all starts with the phone call. I would 100% recommend this company to everyone
(Updated from 1 to 3 stars) They eventually did the work they said they would do but:
- they didn’t do the work the first time they came
- I had to call them six times to get them to finally listen and come back without charging me even more
- the tech complained to my wife that the job was underquoted (even though the quote was given on site after a thorough examination of our system)
- I have no way of checking whether he did a good job or rushed through it because he thought we weren’t paying enough
I give 3 stars because the job was eventually completed but I had to hound them and argue to get them to do the job they originally agreed to for the price they quoted. If you want the full story, read on.
I asked them to come give me a quote for a water softener and descaling - they originally told me it would be a free quote and then tried to change that to be $100 for a “service call”, which I had to argue to avoid.
The tech was friendly and helpful, so I agreed to do the descaling for about $500. After maybe 45 minutes he said he couldn’t do the descaling because he didn’t know if the unit was designed to be descaled, and he admitted he didn’t really do anything for me. He charged me a reduced price but still over $250, and I didn’t think I had any choice. After he left I called the boiler manufacturer and within 10 minutes found out it should be descaled.
It took two weeks of me calling over and over, speaking to different receptionists and hearing various reasons they couldn’t do it yet or couldn’t confirm a price and then they would just stop calling me back. Finally I was told I would have to pay the full original price on top of what I already paid. I said that was unacceptable because all I am asking is for them to do what they originally said they would do and I am willing to pay the difference.
I was told a manager would reach out to me to discuss. Mid afternoon I called again and was told he had just stepped out but would call as soon as he got back. Finally the next morning he called back and agreed to do what I was asking, and a tech came the next week. The tech was at our house for about 1.5 hours and complained that we were underquoted but still honoured the price.
- they didn’t do the work the first time they came
- I had to call them six times to get them to finally listen and come back without charging me even more
- the tech complained to my wife that the job was underquoted (even though the quote was given on site after a thorough examination of our system)
- I have no way of checking whether he did a good job or rushed through it because he thought we weren’t paying enough
I give 3 stars because the job was eventually completed but I had to hound them and argue to get them to do the job they originally agreed to for the price they quoted. If you want the full story, read on.
I asked them to come give me a quote for a water softener and descaling - they originally told me it would be a free quote and then tried to change that to be $100 for a “service call”, which I had to argue to avoid.
The tech was friendly and helpful, so I agreed to do the descaling for about $500. After maybe 45 minutes he said he couldn’t do the descaling because he didn’t know if the unit was designed to be descaled, and he admitted he didn’t really do anything for me. He charged me a reduced price but still over $250, and I didn’t think I had any choice. After he left I called the boiler manufacturer and within 10 minutes found out it should be descaled.
It took two weeks of me calling over and over, speaking to different receptionists and hearing various reasons they couldn’t do it yet or couldn’t confirm a price and then they would just stop calling me back. Finally I was told I would have to pay the full original price on top of what I already paid. I said that was unacceptable because all I am asking is for them to do what they originally said they would do and I am willing to pay the difference.
I was told a manager would reach out to me to discuss. Mid afternoon I called again and was told he had just stepped out but would call as soon as he got back. Finally the next morning he called back and agreed to do what I was asking, and a tech came the next week. The tech was at our house for about 1.5 hours and complained that we were underquoted but still honoured the price.
Second time I’ve used Capital Plumbing because first experience was fantastic as was my current experience. Dave is very knowledgeable and explained everything. Explained the cost process before picking up a part. Will be definitely requesting Dave when needed in the future. Thank you so much.
Dave and the team were great! I had an issue with my in-floor heating and they were easy to schedule, on time to the appointment and very pleasant!
They even returned on a courtesy after my initial appointment to validate everything was working. Thank you!!
They even returned on a courtesy after my initial appointment to validate everything was working. Thank you!!
