Leading Water Softener Experts in Edmonton

Nestled in the heart of Alberta, Edmonton is a vibrant city where households and businesses thrive. Yet, amid the daily whirlwind of life, plumbing issues often emerge as persistent troubles, with one of the most common culprits being hard water. If you’re here, you’re likely seeking a water softener company in Edmonton to tackle these issues efficiently.
Temporary Ways to Fix the Burst Pipes
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Nestled in the heart of Alberta, Edmonton is a vibrant city where households and businesses thrive. Yet, amid the daily whirlwind of life, plumbing issues often emerge as persistent troubles, with one of the most common culprits being hard water. If you’re here, you’re likely seeking a water softener company in Edmonton to tackle these issues efficiently.

What is a Water Softener and How does it work?

A water softener is a crucial appliance that can make a significant difference in your daily life. It works by removing the minerals that make water hard, such as calcium and magnesium. Hard water can lead to scale buildup in your pipes, appliances, and fixtures, reducing their efficiency and lifespan. It can also leave stubborn stains on your dishes, clothes, and even your hair.

Why Investing in a Water Softener is a Wise Choice?

Investing in a water softener can greatly improve the quality of water in your home. Whether you’re dealing with hard water issues or looking to enhance the performance and longevity of your appliances, a water softener can provide numerous benefits. However, like any investment, it’s important to consider both the pros and cons before making a decision.

A pipe can indeed burst even if the water is shut off. The likelihood of freezing increases significantly when there is stagnant liquid in the pipes, as opposed to flowing water. Thus, it is crucial to ensure that you thoroughly drain your lines.

Moreover, it’s important to note that a water shutoff valve only stops water from entering your home, but the liquid in your main supply line beneath your property could still freeze.

Pros Of Using a Water Softener

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Softer Skin and Hair

Softened water is gentler on your skin and hair, reducing dryness and irritation caused by mineral deposits in hard water.

Extended Appliance Lifespan:

Water softeners can enhance the efficiency of appliances such as water heaters and washing machines by preventing the buildup of mineral deposits.

Cleaner Plumbing Fixtures

Using a water softener helps prevent the formation of limescale and mineral deposits on plumbing fixtures.

Eco-Friendly Cleaning

Softened water requires less detergent and soap for cleaning, contributing to environmental sustainability.

Cons of Installing a Water Softener

Initial Cost:

The purchase and installation of a water softener can be expensive, including ongoing maintenance costs for salt or other softening agents.

Environmental Concerns

Water softeners discharge brine, which contains high levels of salt, into the wastewater system. This can be harmful to the environment.

Sodium Content

Softened water may contain higher levels of sodium, which can be a concern for individuals on sodium-restricted diets.

Ongoing Maintenance

Water softeners require periodic maintenance, such as refilling the salt tank and cleaning the resin bed, which can be time-consuming.

most common types of plumbing issues and how to spot them early on

4 Common Types of Water Softeners

When choosing a water softener for your home, you have several options. Each type has its advantages, and our team at Capital Plumbing can help you select the one that best suits your needs. Here are 4 common types of water softeners:

Salt-Based Water Softeners

Salt-based water softeners use a process called ion exchange to remove hard water minerals.

Salt-Free
Water Softeners

Salt-free water softeners, also known as descalers, work by altering the structure of hard water minerals, preventing them from sticking to surfaces.

Dual-Tank Water Softeners

Dual-tank water softeners ensure an uninterrupted soft water supply by having two tanks that alternate between regeneration cycles.

Magnetic Water Softeners

Magnetic water softeners use magnets to alter the behavior of hard water minerals.

Ready to Enjoy the Benefits of Soft Water?

Don’t let hard water problems persist in your Edmonton, Alberta home. Contact Capital Plumbing today to schedule a consultation.

About Capital Plumbing

At Capital Plumbing, we’re more than just a plumbing company in Edmonton– we’re your trusted partner in ensuring the comfort and functionality of your home. With 20+ years of experience serving the vibrant community of Alberta, we’ve established ourselves as a reliable source for all your plumbing and HVAC needs, including water softeners.

Experience the Plumbing Difference

Ready to experience the Capital Plumbing difference? Contact us today to discuss your plumbing and water softener needs.

Your Water Softener Experts in Edmonton, Alberta

At Capital, we take pride in being your go-to water softener company in Edmonton. With 20+ years of experience and a commitment to customer satisfaction, we offer:

Expert Installation

Our team of skilled technicians will install your water softener with precision and care, ensuring it functions optimally.

Preventive Measures

We offer maintenance services to keep your water softener running smoothly and extend its lifespan.

Top-Quality Products

We provide high-quality water softeners from reputable brands, giving you peace of mind

Custom Solutions

We understand that every home is unique. We’ll work with you to find the right water softener solution tailored to your specific needs and budget.

Contact Us Today!

Ready to transform your water quality? Get in touch with Capital Plumbing, your trusted water softener company in Edmonton.

CONTACT US

Feel Free To Contact Us

    FAQs

    Water softeners primarily remove calcium and magnesium ions, which are the primary contributors to hardness. They do not remove other minerals or contaminants such as iron, manganese, or chlorine. To address those, additional treatment methods may be necessary.
    There are eco-friendly water softener alternatives like salt-free systems or template-assisted crystallization (TAC) that do not use traditional salt-based regeneration processes. These options are less harmful to the environment and produce less wastewater.
    Water softeners can add a small amount of sodium to softened water, which may not be suitable for individuals on sodium-restricted diets. However, the sodium levels are typically low and may not significantly affect overall sodium intake for most people. Some water softeners also offer a bypass valve for drinking water taps to provide unsoftened water.
    Water softeners do require maintenance. This includes replenishing the salt reservoir in salt-based systems and periodic cleaning or maintenance of the resin tank. The frequency of maintenance can vary based on water hardness levels and system capacity.

    The cost of water softener systems in Canada can vary widely depending on factors like brand, capacity, features, and installation requirements. On average, you can expect to pay anywhere from $500 to $2,500 for a residential water softener system.

    Higher-end or whole-house systems with advanced features may exceed this range, while smaller, basic units can be found at the lower end of the spectrum.

    Real Customer Reviews on Google

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    4.8
    Based on 1534 reviews
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    ChIJ y4hFFohoFMRI249AZY2DQ4 bbf7045213d09b884fa4dcd86b05f846Dan R
    20:24 27 Nov 24
    Our furnace repair was done promptly and with professionalism that surpassed my expectations. Thank you capital plumbing and thank you, Kevin
    ChIJ y4hFFohoFMRI249AZY2DQ4 734e10c11d4f6b52ecffb4fcd33b3fa6Marlo Richardson
    18:14 26 Nov 24
    Really impressed with Capital Plumbing. Matt and Dom were polite and professional. They did a great job fixing our shower hose and drain. We will definitely use them again!
    ChIJ y4hFFohoFMRI249AZY2DQ4 7ce48c91797d2509f579143fcd3f9038Josh H
    17:02 26 Nov 24
    Kevin was great! Very thorough and knowledgeable regarding HVAC. Also friendly and professional.

    Capital plumbing gives off the air of a caring committed team who care about quality service.
    ChIJ y4hFFohoFMRI249AZY2DQ4 d236aceec702b04e6ff5d7cccf087c5fCarolyn J
    21:36 09 Sep 24
    Darren was very efficient and patient. He did a very good job and double checked to make sure there were no leaks.

    March 2020
    Kevin and Tom did an excellent job at my moms house checking her furnace, doing safety checks and installing a new faucet and shower head in the main washroom. They double checked everything and made sure they did everything properly.

    Kevin was very efficient and did an excellent job. He double checked things and made sure everything was done properly. I have had Kevin at my moms house and at my house. He is always very pleasant and competent. During this Covid 19 he was very respectful of my elderly mom and reassuring that everything was going to be done properly.

    November 10,2020
    Tom was able to unblock the kitchen tap after a new hot water tank was replaced. He worked diligently and cleaned out the line. He installed a new pump and flap in the main washroom so that it would substantially reduce the water bill as it was leaking. He was very patient and thorough. He cleaned up every place he was and wore a mask to ensure safety protocols which was appreciated.

    April 25,2022
    Jesse and Scott did a all around check of my house and furnace. They replaced the anode rod in my hot water tank, flushed the tank, installed shut off valves because of my toilet leak and new humidifier pads. At my mom’s house they installed a new toilet and bathroom tap. The toilet was constantly running causing an increase in the water bill. Both men worked diligently and efficiently. Both were very pleasant and on task to get the work done.
    ChIJ y4hFFohoFMRI249AZY2DQ4 67ec8ea365594773b556d0e0cbe391bfBuster Hyman
    19:49 09 Sep 24
    Sources out possible reasons why water lines were freezing in the winter. Braydon did a great job!
    ChIJ y4hFFohoFMRI249AZY2DQ4 d37d1953a8af4a41c4d414169d07cb85David Marples
    18:43 04 Sep 24
    Vince is very thorough and explains exactly what needs doing, how much it will cost, and the time required. He is an excellent technician and a credit to your company.
    ChIJ y4hFFohoFMRI249AZY2DQ4 f7d366ba73aacd9d0ad3db9f9e7385ecBrian Allan
    14:26 31 Aug 24
    Matt was friendly, polite and most importantly very knowledgable about the products in our home. He took the time to explore the issue and make sure everything was corrected.
    He was very friendly and polite and was most willing to help in any way.
    Great service.
    ChIJ y4hFFohoFMRI249AZY2DQ4 e97f4c482f6a0f7b92abe2e6b8530e17Rita Free
    12:55 31 Aug 24
    As always reps from Capital Plumbing & Heating were professional, capable and efficient. This is the first time Matt and Eric have been and we are very pleased with their work. Thank you.
    ChIJ y4hFFohoFMRI249AZY2DQ4 e8af0f05adce766b7cd0dff1edc30354doris peter
    00:44 31 Aug 24
    ChIJ y4hFFohoFMRI249AZY2DQ4 472853d45fef2b498b13a82beed7c28eLaura Doroshenko
    21:05 30 Aug 24
    Great and efficient service! My new go to for all my plumbing needs. Thank you Capital Plumbing for coming to the rescue.
    ChIJ y4hFFohoFMRI249AZY2DQ4 9e188d012f1e118b4613768132883cf1Yasmin Jiwa
    17:19 30 Aug 24
    Yearly check up. All good. The technician was very knowledgeable
    ChIJ y4hFFohoFMRI249AZY2DQ4 c050d4b0513db98491b3e5b6f51af2deNand Narine
    02:09 30 Aug 24
    Professional and courteous service provided by Braydon in replacing the hot water tank. Will use this company in the future.
    ChIJ y4hFFohoFMRI249AZY2DQ4 a81c0104c47197a45b26e7795051fd5eRichard Casavant
    09:47 28 Aug 24
    Did an outstanding service with Carlo. Could not completely solve the issue but made sure it would be resolved with further assistance.The following day. Problem solved with in minute’s. Matt and Dave are a pleasure to work withh
    ChIJ y4hFFohoFMRI249AZY2DQ4 71e7cb8ec845db69641015473edd039fkaren lee
    19:49 22 Aug 24
    Capital plumbing did a great job for us (matt). Much better experience than the last plumbing company we dealt with. Thanks Matt!
    ChIJ y4hFFohoFMRI249AZY2DQ4 b70f21d560a003a6f8838b452cafec04Sarah Hoffman
    17:04 22 Aug 24
    I’ve been a customer for years. Dave does my annual inspection/maintenance. He is very knowledgeable, professional, and teaches me about what he’s doing. 10/10
    ChIJ y4hFFohoFMRI249AZY2DQ4 0598b694fb138afce9315a7111bd3bc3Jaggi Rao
    15:09 22 Aug 24
    Excellent service! Fast and competent. Very friendly and knowledgable. Full stars!!! Dave in particular was outstanding.
    ChIJ y4hFFohoFMRI249AZY2DQ4 563aaf841e86b59361b58a022ad8cf7cRobert Duncan
    04:02 21 Aug 24
    We have been customers for eight years and would not consider using anyone else for our furnace, plumbing maintenance. Everything is explained on what service is required and options. Nothing is forced on you but rather priorities are given and you make your choices. Great service with personable and qualified technicians.
    ChIJ y4hFFohoFMRI249AZY2DQ4 394be8ca8148adb7cc6c02fb2043f116Jason Lochhead
    18:01 13 Aug 24
    Quite a pleasurable and reassuring experience.
    ChIJ y4hFFohoFMRI249AZY2DQ4 5c3e0e2d10b0fae14a1c128bb96080f6Greg Hyndman
    16:05 09 Aug 24
    Braydon was great very courteous and knowledgeable. Thank you for coming out to the house.
    ChIJ y4hFFohoFMRI249AZY2DQ4 d8f6f0336444b8d9a818722375336651Roger Gervais
    00:32 08 Aug 24
    Chris arrived early for the scheduled service appointment which is virtually unheard of. He provided a thorough explanation of the problems to fix and addressed them promptly and efficiently. Most highly recommended!
    ChIJ y4hFFohoFMRI249AZY2DQ4 20cd13b3087ef2d619cb7e24de8b1c32Lisa Davies
    17:43 07 Aug 24
    Dave and Eric were extremely efficient, friendly and did an amazing job! They replaced a basement toilet, garden hose bib and repaired a leaking tub faucet in our 1950s. Would highly recommend and definitely use again 🙂
    ChIJ y4hFFohoFMRI249AZY2DQ4 5601926cdc2a2403c30ac06d8b657af8Glenn Fritz
    18:28 01 Aug 24
    Vince and Carlos did a great job replacing our furnace. They were polite and explained the equipment well
    ChIJ y4hFFohoFMRI249AZY2DQ4 f2dca26477db628a0f66ebaa1ad9d38dJill Morgan
    14:39 30 Jul 24
    An efficient appointment that solved our issue, with prompt service. Thank you!
    ChIJ y4hFFohoFMRI249AZY2DQ4 f92da88277e8f73a83c560a25d75febaBob Thompson
    13:08 20 Jul 24
    Matt was assigned to diagnose and repair our Air Conditioning after it failed following a power outage. Because of the various electronic boards involved, the problem was a difficult one. However, Matt stuck with it and went far above and well beyond to ensure the problem got solved, which it was. Throughout the entire process, Matt was a true professional, staying positive and systemically working through the various challenges the repair posed. He was friendly and courteous, his concern for the customer and his desire to provide the very best service shining through all the way from beginning to end. I would unhesitatingly recommend Matt to any customer and will ask for him should I have any other issues. Thank You Matt!
    ChIJ y4hFFohoFMRI249AZY2DQ4 f96daf34c93a0dcf2ebad03f7098a1a0Teeb Brosox
    21:18 18 Jul 24
    Dave from Capital Plumbing was so friendly, fast and professional. Excellent response time and work. Great Job!
    ChIJ y4hFFohoFMRI249AZY2DQ4 fb127694ca48740e0f87988b0b4506a5Shannon Hennig
    17:35 18 Jul 24
    Dave came to take a look at our furnace and he was so great to deal with. Extremely knowledgeable and explained things in an easy to understand way. I would highly recommend Capital!
    ChIJ y4hFFohoFMRI249AZY2DQ4 ce9bae0afe9ef0d9be45f7ba978d3572Hannah Sc
    21:18 17 Jul 24
    Chris was fantastic. He is professional and knowledgeable. Very satisfied with the service.
    ChIJ y4hFFohoFMRI249AZY2DQ4 2d10a2d1ffef597d7d1a9ffc5b854655Lauren White
    19:44 17 Jul 24
    Chris was friendly and professional, and did a thorough assessment of our home for AC installation. He was knowledgeable and informative, providing detailed explanations and various options for what we needed. Would highly recommend!
    ChIJ y4hFFohoFMRI249AZY2DQ4 0d77b41d78c4ae808292071c05c3cd92Joyce Ryks
    18:16 16 Jul 24
    Took the time to explain everything about the new air conditioning. Very professional, efficient and fast!
    ChIJ y4hFFohoFMRI249AZY2DQ4 b7504f8159d2929e6b54ef75d818a8cdMargot Byer
    04:27 16 Jul 24
    Andrew completed our new toilet installationand was meticulous throughout. His respectful and thoughtful attitude made him a pleasure to deal with!
    ChIJ y4hFFohoFMRI249AZY2DQ4 6a0867468a1e64a4ec80d05fe052dfefPaul Stubbs
    20:03 11 Jul 24
    Great technician! Dave has been helping me with plumbing issues in the past and now we are tackling my 25 year old A/C unit
    ChIJ y4hFFohoFMRI249AZY2DQ4 255b1694808f46320334bb5c2ff7c975Gail Mathew
    16:19 11 Jul 24
    Dave (and his partner) were awesome. Very knowledgeable and friendly guys. Thanks
    ChIJ y4hFFohoFMRI249AZY2DQ4 bbfac6acd229665a2526fa294643dc4eT Larson
    22:10 10 Jul 24
    The HVAC man Dave came out promptly and recharged my 18 year old system to keep it running this summer. Much appreciated in this heat.
    ChIJ y4hFFohoFMRI249AZY2DQ4 039c29dbb729f812e21de34ec9adc62bLisa Bluteau
    18:28 10 Jul 24
    Chris was wonderful. Friendly, knowledgeable and honest. Will be a return customer.
    ChIJ y4hFFohoFMRI249AZY2DQ4 6186fd5da5a9d3b0d3841b3a31b54fcbjlouise mackay
    17:52 09 Jul 24
    We were having problems with our air conditioner and our computerized thermostat… as usual Dave came and fixed the issues quickly and answered all my questions!!

    We have had numerous issues with our house and have always used capital plumbing and would never go anywhere else…
    ChIJ y4hFFohoFMRI249AZY2DQ4 5bd488376fd69ba8066ac3deee306bd8Dorothy Briggs
    03:49 09 Jul 24
    I made the phone and the same day they were out to deal with my issue of a water leakage by my hot water tank and furnace. Great Job by Kevin - explained all to me. Thank you so much!
    Kevin gets 10 stars
    Dorothy Briggs
    We have used Capitol plumbing for the last couple of years. We have found both Andrew and Jesse to be excellent service providers.
    Had Paul come today and he is a great addition to the team. Thanks for your wonderful service. We had Darren come today for a major sewer clog caused by huge tree roots. Very knowledgable, pleasant and effective in getting this job done. Great service and plumbers here!!
    Today, we had Vince to deal with a small leak. Once again a great person to have on your team.
    ChIJ y4hFFohoFMRI249AZY2DQ4 f359570f2a94ec547b5ac47c61c9ad92snoopy4beagle
    20:51 02 Jul 24
    Absolutely amazing experience. He truly listens and provides alternative options to fit the budget and if it doesn’t fit, no pressure to push you to do the work. It’s no wonder you have to wait to see Dave but so well worth the wait. Looking forward to him installing the new AC!!!!
    ChIJ y4hFFohoFMRI249AZY2DQ4 28d45ea977711f5967bc1e400d57b06eRita Suter
    00:23 27 Jun 24
    Matt G and partner were on time, friendly, very knowledgeable and efficient. I highly recommend this company for the above reasons. They great!
    ChIJ y4hFFohoFMRI249AZY2DQ4 519167b2751279fcf1eb3a03a9eb2aecNorbert Cabling
    18:50 25 Jun 24
    A++ review. Learned lots as well as a homeowner of what to do and what not to do.
    ChIJ y4hFFohoFMRI249AZY2DQ4 f2f5677fe5785f7e9a0150c518d190dfFarhad Amin
    13:18 20 Jun 24
    ChIJ y4hFFohoFMRI249AZY2DQ4 3cf16dbb4318049facd76c7231878a0eChristie Forrest
    23:39 19 Jun 24
    Dave was very knowledgeable and personable.
    ChIJ y4hFFohoFMRI249AZY2DQ4 9362c5e72b4c04482ae7cb007dc8ffdaSharon T
    23:07 17 Jun 24
    Braydon and Carlos were awesome! Once again, they found an item that needed immediate attention and a couple that I can have repaired/replaced in the future. I always learn something new about my home and how it operates. The more we know the better! Customer service is outstanding!

    Sadly, Braydon is a Flames fan.....wasn't sure I should let him in, but relented....GO Oilers!
    ChIJ y4hFFohoFMRI249AZY2DQ4 d3c0dda7582fd2ff6825252705c5f506Cregg Sunshine
    06:45 12 Jun 24
    ChIJ y4hFFohoFMRI249AZY2DQ4 9f1c930124f504335aa3feb44c7bb695Karen Carleton
    16:42 11 Jun 24
    Capital Plumbing is the only plumbing that provided outstanding customer service for a quote. My call was answered immediately and they booked a quote right away, plus did an advance call to let me know they were on the way. I haven’t had work done yet but they are already winning for customer service. They even brought/wore shoe coverings in the house. Impressive and they came highly recommended to me. I could see why.
    ChIJ y4hFFohoFMRI249AZY2DQ4 a6f350be558d649c3f8b5db1e37dc872Connie Scott
    23:08 10 Jun 24
    Thank you Dave. I appreciate your availability today and lessons on the multiple plumbing issues I raised. Goodbye galvanized pipes...got it 🙂
    ChIJ y4hFFohoFMRI249AZY2DQ4 e05b5ed6cf0266e9256438723dccad1bBill Rogers
    02:24 08 Jun 24
    Braydon and Kevin did an excellent job in installing a new hot water tank. They were very helpful and informative in helping us understand the problems with our old water tank. They were also very helpful in connecting our bbq to the natural gas meter. We will definitely have them back for any future plumbing repairs we may need.
    ChIJ y4hFFohoFMRI249AZY2DQ4 add714c4f4f55e9b3f1fba963f0d2bdeClayton Shmyr
    13:35 07 Jun 24
    Thank you again Capital Plumbing and Heating for coming to help resolve a plumbing issue. Matt and Carlos were great to deal with. Both were friendly, professional, and knowledgeable. I've used Capital multiple times for various plumbing issues and have been pleased with their service every time.
    ChIJ y4hFFohoFMRI249AZY2DQ4 e2bb87e3d8a2919344f1b862e27b8b64Alrick Campbell
    13:15 05 Jun 24
    Braydon was extremely knowledgeable of the services offered. I was very impressed with how detailed oriented he was. For each process he explained exactly what will be involved.
    ChIJ y4hFFohoFMRI249AZY2DQ4 46d5dfd9a2d0b8e558e415ae74c6dabfrezebeth noceja
    21:35 31 May 24
    Carlos and Kevin were wonderful to work with: very friendly, patient, responsive to questions, and offered proactive advise on the state of our equipment without imposition. Just really a great experience everytime Capital Plumbing technicians come to our home.
    Capital Plumbing has been coming to our house for years now, and every time it's truly been a fantastic experience. Whether it's been our furnace or our hot water tank and for this last visit our sump pump I can't thank them enough for fixing the problem. I would like to thank all the staff at Capital for doing such a fantastic job. They will always be my first call. Also big shout out to Dave for dealing with the sump pump today.
    ChIJ y4hFFohoFMRI249AZY2DQ4 e5ee3538d03c9545034d4a8251c3b2a8Xiaofu Zhu
    20:46 04 Apr 24
    I had Capital Plumbing and Heating come out for a malfunctioning furnace today. It was the fourth or fifth time I've called on Capital over the past decade. Once again the service was fantastic. Chris was friendly and capable. He diagnosed the problem quickly and had it up and running again within in a couple of hours. He checked the furnace repeatedly afterward to make it sure it was working. There are lots of things where I don't know who to call, but furnace/AC is not one of them. Highly recommended.
    ChIJ y4hFFohoFMRI249AZY2DQ4 58503fdbc5e58cd1904a96ca5de5e44bSibeal McCourt
    19:33 01 Apr 24
    The two Daves were excellent. They took their time, explained everything, provided options and were very pleasant. We could not believe they were able to replace our garburator on the same day, and were neat and tidy with their work. This is the first time we have tried Capital Plumbin and Heating, and will be using the company again. Thanks to both Daves!
    ChIJ y4hFFohoFMRI249AZY2DQ4 52032beb1f1f67004d3832ba11bc388dKevin Conrad
    18:16 16 Feb 24
    Great customer service, great job, always great at explaining everything
    ChIJ y4hFFohoFMRI249AZY2DQ4 9e9a4c97a343625bfe4a64d4d45ad72fJoshua Lothamer
    04:11 16 Feb 24
    Friendly, informative, and overall a pleasure to deal with Chris. Capital Plumbing unfortunately has a $99 show up fee, understandable, and I did not compare prices so will not attest to that but they showed up within 24 hours when a lot of others said within a week.
    ChIJ y4hFFohoFMRI249AZY2DQ4 02b5134bc83488687d031fb5562a1209Jeanette Spanik
    08:21 10 Feb 24
    Prompt & Courteous Service.
    ChIJ y4hFFohoFMRI249AZY2DQ4 269e522278fd21252a6541765be64c54George Ramsay
    18:42 09 Feb 24
    Chris is quick, smart and efficient. Very satisfied.
    ChIJ y4hFFohoFMRI249AZY2DQ4 92ad8d51f337a7e748e13a78154f452bMichael Niemi
    20:33 08 Feb 24
    I used Capital Plumbing at my old residence. They were the best then and still continue to be today. I knew when I called for service for my new place I would definitely get the same service. I was right and they didn’t disappoint. The technician was excellent. The lady that answered the phone was the best customer service representative I have ever talk to. They are very lucky to have such a great representative for their company answer the phone. It all starts with the phone call. I would 100% recommend this company to everyone
    ChIJ y4hFFohoFMRI249AZY2DQ4 4553b83784dc9700e92be1755a3c46faJosiah Dyckerhoff
    18:27 24 Jan 24
    (Updated from 1 to 3 stars) They eventually did the work they said they would do but:
    - they didn’t do the work the first time they came
    - I had to call them six times to get them to finally listen and come back without charging me even more
    - the tech complained to my wife that the job was underquoted (even though the quote was given on site after a thorough examination of our system)
    - I have no way of checking whether he did a good job or rushed through it because he thought we weren’t paying enough

    I give 3 stars because the job was eventually completed but I had to hound them and argue to get them to do the job they originally agreed to for the price they quoted. If you want the full story, read on.

    I asked them to come give me a quote for a water softener and descaling - they originally told me it would be a free quote and then tried to change that to be $100 for a “service call”, which I had to argue to avoid.

    The tech was friendly and helpful, so I agreed to do the descaling for about $500. After maybe 45 minutes he said he couldn’t do the descaling because he didn’t know if the unit was designed to be descaled, and he admitted he didn’t really do anything for me. He charged me a reduced price but still over $250, and I didn’t think I had any choice. After he left I called the boiler manufacturer and within 10 minutes found out it should be descaled.

    It took two weeks of me calling over and over, speaking to different receptionists and hearing various reasons they couldn’t do it yet or couldn’t confirm a price and then they would just stop calling me back. Finally I was told I would have to pay the full original price on top of what I already paid. I said that was unacceptable because all I am asking is for them to do what they originally said they would do and I am willing to pay the difference.

    I was told a manager would reach out to me to discuss. Mid afternoon I called again and was told he had just stepped out but would call as soon as he got back. Finally the next morning he called back and agreed to do what I was asking, and a tech came the next week. The tech was at our house for about 1.5 hours and complained that we were underquoted but still honoured the price.
    ChIJ y4hFFohoFMRI249AZY2DQ4 9bda1755f72ebaeca24381f48ef5a61bDonna
    04:59 28 Dec 23
    Second time I’ve used Capital Plumbing because first experience was fantastic as was my current experience. Dave is very knowledgeable and explained everything. Explained the cost process before picking up a part. Will be definitely requesting Dave when needed in the future. Thank you so much.
    ChIJ y4hFFohoFMRI249AZY2DQ4 e6f525c9fa743be0951ce06af755c464A N
    19:49 21 Nov 23
    Dave and the team were great! I had an issue with my in-floor heating and they were easy to schedule, on time to the appointment and very pleasant!

    They even returned on a courtesy after my initial appointment to validate everything was working. Thank you!!
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